Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
1. General
By placing an order in my shop, you agree to these Terms & Conditions. All items are handmade or custom‑designed, and many require personalized details from the buyer.
2. Custom Orders
Custom items are created based on the exact information you provide, including names, dates, birthstones, images, and any other personalization details. You are responsible for ensuring all information is accurate before submitting your order.
3. Proof Approval
For personalized items, I will send a final proof image before shipping. Production and shipping begin only after you approve the proof. Delayed approval may delay your order.
4. No Cancellations
I do not accept cancellations. Once an order is placed, materials and production begin promptly.
5. No Returns or Refunds
Due to the personalized nature of my products, I do not accept returns or offer refunds. Each item is custom‑made specifically for you.
6. Issues or Concerns
If there is any issue with your order, please contact me directly. I am committed to resolving concerns and ensuring you have a positive experience.
7. Shipping
I ship within the United States and internationally. Delivery times vary by location and carrier. Once shipped, delays caused by postal services or customs are outside my control.
8. Lost or Damaged Packages
If a package is lost or arrives damaged, please contact me so I can assist with next steps. Claims may require photos or documentation.
9. Use of Customer Images
Any images, photos, or personal details you provide are used only to create your custom item. I do not reuse or share your images without your explicit written consent.
10. Contact Information
For questions or concerns, you may contact me at:
Name: Anabel Rodriguez
Email: Anabel.Rodriguez1@outlook.com
Custom Order Disclaimer
Accuracy of Personalization Details
Buyers must verify all personalization details before submitting an order, including:
Spelling of names
Dates
Birthstones
Uploaded images
Any custom text or instructions
Your item will be created exactly as the information is provided.
Final Proof Image
For custom designs, I will send a final proof image for your review.
You must approve the proof before your item is produced and shipped.
Once approved, no further changes can be made.
No Cancellations, Refunds, or Returns
Because custom items are made specifically for you, I do not accept:
Order cancellations
Returns
Refunds
Please review all details carefully before placing your order.
Quality of Uploaded Images
Buyers are responsible for providing clear, high‑quality images. Low‑resolution or blurry images may affect the final product. If an image is not suitable, I will contact you before proceeding.
Communication
All communication regarding custom orders, proofs, and approvals will be handled through Etsy messages unless otherwise agreed.